Refund & Cancellation Policy

ClearWater Pro subscriptions are sold on a self-service basis through Stripe. This policy explains how cancellations and refunds work.

Free trial

New businesses get a 7-day free trial. You will not be charged during the trial. If you cancel before the trial ends, you will not be billed.

Cancellation

• You can cancel a paid subscription at any time from Settings → Billing inside the app. Cancellation is handled through the Stripe billing portal.
• Cancellation takes effect at the end of the current billing period. You continue to have access until that date.
• You can re-subscribe at any time. Re-subscribing starts a new billing period.

Refunds

• We do not offer pro-rata refunds for partially used billing periods.
• Refund requests outside this policy are assessed case-by-case. Please email info@clearwaterpro.com.au with your business name, the email on the account, and a short description of the issue.
• Nothing in this policy limits any rights you may have under the Australian Consumer Law. Where the law requires a refund, repair, or replacement, we will provide one.

Failed payments

If a renewal payment fails, Stripe will retry automatically. If payment cannot be collected, your subscription will eventually be cancelled and access will be limited until billing is restored.

Enterprise / multi-location plans

Enterprise and multi-location plans are arranged directly with ClearWater Pro and are billed under a separate agreement. Cancellation and refund terms for those plans are set out in that agreement. Contact info@clearwaterpro.com.au for help.

Contact

Billing or refund questions? Email info@clearwaterpro.com.au.